By Louis Chan
AsAmNews National Correspondent
This is becoming a recurring nightmare that doesn’t show any signs of ending anytime soon.
The photo above was tweeted by a friend of a Chinese American customer who found the words “ching ching”, which the customer considered a slur, scrawled on her order.
It happened Monday evening in Louisville, KY.
Papa John’s responded with an apology via Twitter and later said the employee was no longer with the company.
@lmcheifetz We sincerely apologize for this mistake and are working to make it right with the customer.
— Papa John’s Support (@AskPapaJohns) June 28, 2016
This is similar to an incident at Whole Foods when an employee casually called a Chinese American customer “ching chong.” Whole Foods refused to apologize to the Asian American community, although it did apologize to an individual. It also refused to meet with the community and rejected an offer by the Asian American Legal Defense and Education Fund to hold sensitivity training workshops for Whole Food employees.
RELATED STORY: Something is Rotten at Whole Foods
The incident at Papa John’s happened just a month after an employee at Dunkin Donuts in New York ridiculed a Chinese American customer’s accent as she tried to order a donut.
As with the Papa John’s incident, Dunkin Donuts acted swiftly, apologized and terminated the employee. Whole Foods might want to take lessons from both Papa John’s and Dunkin Donuts on crisis management.
ADDITIONAL COVERAGE: Mic: A Papa John’s Employee Called an Asian-American Customer’s Pizza Order “Ching-Ching”
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